Privacy Policy – Evikri Platform

Last updated: 17 December 2025

Evikri (“we”, “our”, “us”) operates a digital commerce platform that includes:

• Evikri Customer App

• Evikri Seller App

• Evikri Delivery Partner App

We are committed to protecting personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws in India.

This Privacy Policy explains how we collect, use, share, and protect information across all Evikri applications and services.

1. Scope of This Policy

This Privacy Policy applies to all users of the Evikri platform, including:

• Customers

• Sellers / Merchants

• Delivery Partners

By using any Evikri application, you consent to the collection and use of information as described in this policy.

2. Information We Collect

A. Customer Information

We may collect:

• Name, email address, mobile number

• Delivery address

• Order history and transaction details

• Location data (if enabled)

• App usage and performance data

Payment Information:
Payments are processed via secure third-party payment gateways. Evikri does not store card or banking details.

Microphone Access:
Used only for voice features such as voice search or speech input.
Audio is not recorded, stored, or shared.

B. Seller Information

We may collect:

• Seller name and contact person details

• Mobile number and email address

• Shop/business name and address

• Business category and operational details

• GST number or other identifiers (if applicable)

• Bank account details for settlements (processed securely)

Operational Data:

• Product listings, pricing, inventory, images

• Order details and settlement records

• Invoices and transaction references

Camera & Storage Access:
Used only for uploading product images, documents, or profile photos.

C. Delivery Partner Information

We may collect:

• Name, mobile number, email address

• Identity and verification details (KYC, if applicable)

• Vehicle and delivery-related details

• Bank details for payout processing

Location Data (Critical):

• Real-time location data during active deliveries

• Background location may be collected only when required for order pickup, route optimization, and delivery tracking

• Location access is used strictly for operational purposes

Device & App Usage Data:

• App usage logs

• Device identifiers for security and troubleshooting

3. How We Use Your Information

Information is used to:

• Create and manage accounts

• Process orders, deliveries, and settlements

• Enable communication between customers, sellers, and delivery partners

• Provide customer and technical support

• Improve app performance and user experience

• Ensure platform security and fraud prevention

• Comply with legal, tax, and regulatory requirements

4. Sharing of Information

We share information only when necessary, including:

• Customers → Sellers: order fulfillment details

• Customers/Sellers → Delivery Partners: delivery address and contact details

• With payment gateways: transaction processing

• With logistics partners: order delivery

• With government or regulatory authorities: when legally required

? We do not sell or rent personal data to third parties.

5. Location Data Usage (Important Disclosure)

Location data may be collected:

• To show nearby sellers to customers

• To enable shop visibility for sellers

• To support order pickup, navigation, and delivery tracking for delivery partners

Location access is:

• Optional where applicable

• Used only for service functionality

• Not shared for advertising purposes

6. Data Protection & Retention

We implement reasonable security practices including:

• Encryption

• Secure servers

• Restricted access controls

Data is retained:

• Only as long as necessary for operational, legal, and regulatory purposes

• Longer retention may apply for tax, accounting, or dispute resolution requirements

7. Your Rights Under the DPDP Act, 2023

All users have the right to:

• Access personal data

• Request correction or updates

• Request deletion of data (subject to legal obligations)

• Withdraw consent (where applicable)

• Lodge grievances regarding data handling

8. Account Deletion

A. Customer Account Deletion

Users may request deletion by emailing:

support@evikri.com

Requests must be sent from the registered email or include the registered mobile number.

Once verified:

• Account and associated data will be deleted within 30 days

• Certain records may be retained for legal or regulatory compliance

B. Seller & Delivery Partner Account Deletion

Option 1 – In-App

Settings → Delete Account

Option 2 – Email
support@evikri.com

Data may be retained for:

• Tax and accounting compliance

• Legal disputes

• Fraud prevention

9. Grievance Redressal

For privacy-related queries or complaints:

Email: support@evikri.com

Grievance Officer:
Vikram K.
Shastri Nagar, Akola
9021048324

Grievances will be acknowledged and resolved within timelines prescribed by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Legal or regulatory changes

• Platform or feature updates

Revised versions will be published:

• On our website

• Within Evikri applications