Last updated: 17 December 2025
EVIKRI MARKETPLACE PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, operating an online marketplace under the brand name “Evikri” (hereinafter referred to as “Evikri”), provides this Return & Refund Policy to explain the conditions under which products purchased on the platform may be returned or refunded.
Evikri operates as an online marketplace connecting customers with independent third-party sellers. Returns and refunds are governed by this policy, seller-specific terms, and applicable laws in India.
1. Eligibility for Returns
A product may be eligible for return or refund if:
The product delivered is damaged or defective
The product received is incorrect, missing, or not as described
The product has a manufacturing defect affecting usability
Return eligibility depends on:
Product category
Seller’s return terms
Verification by Evikri or the respective seller
2. Non-Returnable Items
Unless damaged or incorrectly delivered, the following items are not eligible for return or refund:
Products marked as “Non-Returnable” on the product page
Customized or made-to-order products
Products damaged due to misuse, mishandling, or negligence
Products returned without original packaging, accessories, or tags
3. Return Request Process
To request a return or refund:
Go to My Orders on the Evikri website or app
Select the order and choose Return / Refund
Provide the reason and upload images if requested
⏱️ Return requests must be raised within 3–7 days of delivery, depending on the product and seller policy.
4. Verification & Pickup
Returned products may be subject to quality inspection by the seller or delivery partner
Pickup (if applicable) will be scheduled after approval
Products must be returned in original condition, with packaging, tags, and accessories intact
Evikri reserves the right to reject returns that fail inspection or do not meet eligibility criteria.
5. Refund Process
Once the return is approved:
Refunds are initiated within 5–10 business days
Refunds are processed to:
Original payment method (for prepaid orders), or
Bank account / wallet (for COD orders, where applicable)
? Shipping charges are non-refundable, unless the return is due to seller fault or incorrect delivery.
6. Partial Refunds
Partial refunds may be issued in cases where:
Only part of an order is returned
Product value is reduced due to missing components
Discounts or promotional benefits were applied
7. Cancellations
Customer Cancellation
Orders may be cancelled before dispatch, subject to seller acceptance
Cancellation after dispatch may not be possible
Seller / Evikri Cancellation
Orders may be cancelled due to:
Product unavailability
Listing or pricing errors
Payment verification failure
Regulatory or legal requirements
In such cases, a full refund will be issued if payment was received.
8. Cash on Delivery (COD) Orders
Refunds for COD orders will be processed via bank transfer or wallet, after successful return verification
Customers may be required to provide bank details for refund processing
9. Refund Delays
Refund timelines may be impacted due to:
Bank processing delays
Courier pickup delays
Incomplete customer information
Evikri shall not be liable for delays caused by external service providers.
10. Legal & Compliance Disclaimer
Nothing in this policy affects rights available to customers under:
Consumer Protection Act, 2019
Other applicable Indian laws and regulations
Evikri reserves the right to modify this policy at any time. Updated versions will be published on the platform.
11. Contact & Support
For return or refund assistance, contact:
? support@evikri.com
